WrappedSupport
The scan doesn't recognize my tefillin
Hold the phone at arm's length with the box on your forehead clearly in frame, face the light, and show the straps on your arm if you can. If the scan still can't confirm your tefillin after two tries, you can log the day on your honor.
My apps are locked
They unlock as soon as you complete your scan, and always at sunset. They're never locked on Shabbat or Yom Tov. If you really need an app, use an emergency unlock in Settings → App lock (three a month). You can also turn app lock off there.
How do streak freezes work?
If a tefillin day ends without a wrap, a freeze is used automatically and your streak is kept, even if your phone is off. A freeze costs 200 gems in the Shop, and you can hold up to five.
The times look wrong
Wrapped calculates sunrise and sunset from your location. If location access is off, it uses a city in your time zone, and the app says the times are approximate. Turn on location for Wrapped in iOS Settings for exact times.
I'd like a refund
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
How do I stop the emails?
Turn them off in the app's Settings.
How do I delete my account?
In the app, go to Today, tap the gear, then Account → Delete account. This permanently deletes your account and data. See the Privacy Policy for details.